Clear Coast Team

Worker Training

Work through each training section below. You must pass the certification quiz before working independently on customer properties.

Certification Quiz

36 questions across 6 sections. 90% to pass, unlimited retakes.

SOP Videos

Step-by-step standard operating procedure videos.

SOP Videos

Watch each video before taking the certification quiz.

1. Arriving at the House

Introduction — how to arrive at a customer's property and start the job the Clear Coast way.

2. Water Fed Pole — Overview

What the water-fed pole system is and how it works.

3. Water Fed Pole — Setup & Workflow

How to set up and use the water-fed pole system, from setup to cleaning technique.

4. Traditional Window Cleaning — Overview

What traditional (squeegee) window cleaning is and how it works.

5. Traditional Window Cleaning — Workflow

How to clean windows with the traditional squeegee method, step by step.

6. After the Job Is Finished

Wrap-up procedures for finishing a job — final checks, cleanup, and closing out the customer.

0/36 answered

Customer Communication & Job Completion

Once a job is finished, what should you do before leaving the property?

A.Pack up immediately so you can get to the next jobB.Ask the customer to take a look around and make sure everything looks good to themC.Tell the customer the job is finished and leaveD.Ask the customer if they want to leave a review before checking the work

You realize you're going to be late to your next job. What should you do?Required

A.Wait until you arrive to tell the customerB.Don't worry about it if you're less than 30 minutes lateC.Contact the customer as soon as you know you're going to be lateD.Have the customer call the office themselves

You notice something that could potentially cause a problem while working. What is the best approach?Required

A.Ignore it unless it actually becomes a problemB.Handle it yourself without telling anyoneC.Communicate the issue before proceeding if it could affect the customer, property, or jobD.Skip that part of the job

A customer tells you they aren't happy with something. What should you do?Required

A.Explain why they're wrongB.Tell them that's how window cleaning worksC.Tell them to contact the officeD.Listen, inspect the issue, and do what you reasonably can to resolve it

21.

If you're running behind because the previous job took longer than expected, who is responsible for communicating with the next customer?Required

A.The customerB.NobodyC.Clear Coast/the team — communicate proactivelyD.Only the VA after the appointment is missed

22.

A customer compliments your work and says everything looks great. What is a good time to ask for a review?

A.Before starting the jobB.While you're still cleaningC.After they've seen the finished work and are happy with itD.Only if they bring it up first

23.

When asking a customer about recurring service, what should you do?

A.Pressure them until they agreeB.Don't mention itC.Explain the option naturally and let the customer decideD.Tell them they need to sign up

27.

A homeowner asks you a question about something you're unsure about.Required

A.Make up an answer so you sound knowledgeableB.Tell them whatever you think they want to hearC.Be honest that you're unsure, ask your lead tech, and check with management if they don't knowD.Ignore the question

31.

A customer says, “Everything looks perfect.” What should you do?

A.Immediately leaveB.Ask them to pay againC.Thank them, make sure they don't have any other concerns, and appropriately ask for a review/recurring serviceD.Tell them to recommend you to their neighbors

Property Care & Damage

You notice a broken window before cleaning it. What should you do?Required

A.Carefully clean it anywayB.Tell your coworker but continue cleaningC.Do not touch it and notify the homeownerD.Try to repair it

You notice a screen is already ripped when you arrive. What should you do?Required

A.Don't mention it because you didn't cause itB.Fix it yourselfC.Point it out to the homeowner before touching itD.Take it off and throw it away

You discover hard water damage that wasn't discussed when the job was booked. What should you do?Required

A.Attempt to remove it without saying anythingB.Tell the customer it can't be removedC.Inform the homeowner about the condition before doing additional workD.Charge them whatever you think is fair

You accidentally damage something on a customer's property. What should you do?Required

A.Don't say anything unless they noticeB.Try to fix it yourself and hope it's okayC.Tell the homeowner and notify Clear Coast managementD.Leave and report it later

18.

You see something damaged or unusual on the property before starting the job. What should you do?Required

A.Ignore itB.Document/point it out and communicate it to the homeowner when appropriateC.Assume Clear Coast will cover itD.Fix it yourself

24.

You're finished with the job but notice you left something behind. What should you do?

A.Leave itB.Ask the customer to bring it to youC.Go back and retrieve it as soon as possibleD.Replace it later

Scope & Services

11.

You're unsure whether something is included in the customer's service. What should you do?Required

A.Assume it is includedB.Assume it isn't includedC.Check with your lead tech or the office before doing work outside the agreed scopeD.Charge the customer for it afterward

12.

A customer asks you to perform additional work that isn't on the job.Required

A.Just do itB.Tell them noC.Check the pricebook for pricing and confirm the price with the customer before doing the workD.Do it and figure out the price later

13.

While on a job, you notice the customer's screens and tracks are dirty, but they aren't on the job. What's the right way to upsell them?Required

A.Don't mention it — they didn't askB.Pressure the customer into adding itC.Point out the condition, check the pricebook for pricing, and let the customer decideD.Do the work and add the charge afterward

19.

A homeowner isn't home when you arrive. What should you do?Required

A.Start wherever you wantB.LeaveC.Follow the job instructions and contact the office/customer if clarification is neededD.Reschedule automatically

Quality & Standards

When using a water-fed pole, the top frame is NOT included in the cleaning. What should you avoid doing?Required

A.Cleaning the glassB.Rinsing the glassC.Hitting/rinsing the top frame unnecessarilyD.Cleaning the bottom of the glass

10.

You finish cleaning a window and notice a streak while packing up. What should you do?Required

A.Leave it because the customer probably won't noticeB.Take a picture and move onC.Go back and fix itD.Tell the customer it's unavoidable

14.

What's the priority when you're working on a Clear Coast job?

A.Finishing as quickly as possibleB.Getting to the next job earlyC.Quality work and taking care of the customerD.Doing the minimum required

15.

You finish early and have extra time before the next appointment. What should you do?

A.Leave earlyB.Sit in the van until the next jobC.Make sure the current job is completely finished, inspected, and the equipment/property are taken care ofD.Cancel the next appointment

16.

Before leaving a customer's property, which of these should you check?Required

A.Only that the windows are cleanB.Only that all equipment is in the vanC.The work, customer's property, equipment, and anything that could have been overlookedD.Only that the customer has paid

17.

If you accidentally miss a window, what should you do?Required

A.Leave it because the customer probably won't noticeB.Wait for the customer to complainC.Clean it before considering the job completeD.Tell the office after you leave

25.

How should the Clear Coast van/equipment be left at the end of the day?

A.However the last person left itB.Equipment can stay wherever there's roomC.Clean, organized, secured, and ready for the next workdayD.Everything can be left outside overnight

30.

What's worse for Clear Coast?

A.Taking an extra 10 minutes to make sure a job is rightB.Rushing a job and leaving the customer unhappyC.Asking for helpD.Communicating that you're running late

Safety & Equipment

20.

What should you do if equipment stops working during a job?

A.Keep trying until something breaksB.Abandon the jobC.Fix it yourself if it's a part you can easily repair; contact management if you can'tD.Use whatever chemicals/equipment you can find

26.

You're running late because of traffic. What's the correct mindset?

A.Traffic means it's not your responsibilityB.Just drive fasterC.Drive safely and communicate the delayD.Skip the job

28.

What should you do if you discover a condition that could make cleaning unsafe?Required

A.Continue because the customer paidB.Try to work around it without telling anyoneC.Stop and communicate the safety issue before proceedingD.Let the customer decide whether you should risk it

29.

If you are unsure about how to perform something on a customer's property, what should you do?Required

A.ExperimentB.Search YouTube while on the job and try somethingC.Ask your lead tech, and contact management if they don't knowD.Skip it without telling anyone

Clear Coast Judgment

32.

It's been a long day, but you still have a scheduled job remaining. What do you do?Required

A.Skip it and let the office reschedule itB.Rush through it so you can get home soonerC.Complete the scheduled job to Clear Coast standards — there are no shifts, and scheduled jobs must be completedD.Tell the customer to book another day

33.

You accidentally make a mistake that the customer hasn't noticed. What do you do?Required

A.Say nothingB.Fix it secretly and don't tell anyoneC.Fix it if possible and communicate the mistake to managementD.Leave before they notice

34.

You disagree with how another technician is doing something.

A.Ignore itB.Argue with them in front of the customerC.Address it professionally and involve management if necessaryD.Tell the customer your coworker is doing it wrong

35.

You're exhausted and want to get home, but the job isn't up to Clear Coast standards yet.Required

A.LeaveB.Ask the customer if they can live with itC.Finish bringing the job up to standardD.Take pictures and let management decide later

36.

What does being a Clear Coast technician mean?Required

A.Cleaning windows as quickly as possibleB.Doing whatever the customer asksC.Completing only the exact minimum listed on the jobD.Providing high-quality work, protecting the customer's property, communicating, and taking ownership of the customer experience

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90% required to pass, and every "Required" question must be answered correctly. Unlimited retakes.